Help zone

Communication

All orders must include a valid e-mail address that can be used for communication regarding your order. An order confirmation will be automatically generated when your order is successfully processed. A further e-mail will be sent on when order is dispatched including your Registered Post number or Courier tracking number.

Loss or Damage in Transit

EasyServe is not responsible to the buyer or any person claiming through the buyer for any loss or damage to goods or products caused by any event once the product has been dispatched. All products sent by Australia Post are sent via parcel post or express parcel service. Couriers and other methods are restricted to their own terms and conditions.

Exclusion of Negligence

EasyServe is not liable to the buyer in contract or in tort arising out of, or in connection with, or relating to: (a) the performance of the product; (b) any fact, matter or thing relating to the products; or (c) any error in information supplied to the buyer or a user at or after the date of the purchaser's or user's use of the product.

Pricing

All prices that appear on this web site are quoted in Australian dollars and are valid and effective only in Australia Australia. All prices include GST, unless othwise stated.

Delivery

EasyServe aims to have the products dispatched within 24-48 hours depending on the availability. If EasyServe cannot dispatch your order within 5 business days we will notify you of a general date of availability. If you, the buyer, are unhappy with that EasyServe undertakes to refund the money. if a good or service is unavailable for delivery within two days of purchase, you will be notified and given the option of a full refund.
All goods are shipped via Australia post using regular or express parcel service. Shipment is by Australia Post surface mail or Express mail, if this option has been chosen by the purchaser. Expected delivery time to metropolitan areas for Regular parcels is three days, for express parcels, two days. Exact shipping costs are quoted at time of purchase. For an estimation of shipping costs please follow the link. http://www1.auspost.com.au/pac/post_easy_guide.asp?Sub=1 If for any reason we are unable to dispatch your order we will notify you within 2 business days. Goods will be shipped within Australia only.

Loss or Damage in Transit

EasyServe is not responsible If your goods fail to turn up or are damaged in transit, This is an issue for Australia Post, our deliverer. We recommend you take out insurance against such events.

Returns / Cancellations

You must make contact with EasyServe prior to returning any product. You can find our contact details at the “contact us” link. Under Australian law you are entitled to a refund or replacement if your goods are not as they were described or not fit for the purpose they were designed for. EasyServe will replace or refund any unsuitable product (not fit for the purpose described) if you notify us with 15 days. It is your responsibility to cover the postage back to us. It is your responsibility to ensure that the product returned is in its original undamaged packaging.

If you simply don’t want the product or have changed your mind then we will offer an exchange for any product on the EasyServe website to the same value less a handling fee. It is your responsibility to cover the postage of the goods returned to us.

Cancelling your Order

We are proud of our speedy efficient delivery service so you have a very limited window of time in which to cancel your order prior to being dispatched. Once your order has been dispatched you cannot cancel your order. You can still return your goods according to our returns and cancellation policy above.

“Return to sender”

If your product is returned due to providing us with incorrect delivery details, you will be liable for any additional postage required to get your product resent to the correct address.

Price changes

There will be no credit or refund given on any ordered item which has been confirmed, paid for and dispatched, if the price of that item drops.

While we believe we have the most wonderful website of them all and endeavor to have all information as accurate and reliable as possible, occasionally mistakes are made such as misprints or human error. We reserve the right to make changes to prices and products at any time without notice. So there.